Just a quickie – the proper way to look after your users

i seem to spend an inordinate amount of time moaning about how Linden Lab seem to totally ignore what we are asking them for much of the time, so it’s incredibly refreshing when you come across people who not only listen to their client base, but also respond to criticism and questions. You may not be aware of the strained relationship that has developed between a large proportion of Phoenix Viewer users and the Phoenix/Firestorm development team since the launch of Firestorm.

i have to be honest, i fall firmly into the camp that says Firestorm is the way forward and, eventually, whether we like it or not, Phoenix will die (and yes, i was a Phoenix diehard) – that doesn’t mean everything about Firestorm is good, but it’ll get there.

Here’s where the Firestorm developers follow a different tack to Linden Lab: Fully aware of the ugly feeling amongst so many people, rather than run away or maintain a stony silence, the developers held an open forum last Saturday to clear the air. i took the opportunity to put a question to Jessica Lyon about an issue that a few people have mentioned to me regarding clothing creation in Firestorm. You can see her response here (from 37:00).

How often does anyone, let alone Linden Lab, give the opportunity for any resident to put any question to the Senior Project Leader and Founder and get a straight answer? That to me says far more about the Firestorm Viewer and its development team than any amount of slick advertising. Good work guys!

S. x

The best way to find yourself is to lose yourself in the service of others.
Mohandas Gandhi

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One Response to Just a quickie – the proper way to look after your users

  1. Rachel Ellie says:

    That’s awesome! Well done! xoxo

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